Lifetime Warranty

Every piece of fine jewelry purchased from WJD Exclusives is backed by a lifetime warranty against manufacturing defects.

If you experience an issue with your item due to workmanship or material defects, we will repair or replace it at no cost. This applies to all fine jewelry we sell — not just wedding or engagement rings.

What’s Covered

  • Structural or manufacturing defects

  • Issues with craftsmanship

  • Side or accent stones that become loose or fall out due to a defect (within the first year)

We treat each situation individually and fairly. If the issue is due to the way the item was made, we’ll make it right.

What’s Not Covered

Our warranty does not cover:

  • Loss, theft, or abuse

  • Regular wear and tear

  • Items exposed to chemicals (cleaning agents, pools, hot tubs, makeup, etc.)

  • Discoloration from exposure to substances

  • Prongs or settings that wear down over time due to normal use

  • Bent, caught, or worn prongs that cause stone loss

  • Chips, breaks, or missing stones due to accidental damage or neglect

  • Any repair or alteration performed by someone other than WJD Exclusives or our approved partners

  • Items made of non-resizable or non-repairable materials (e.g., stainless steel, cobalt, titanium)

Damage or loss resulting from failure to maintain the integrity of the item (e.g., ignoring worn prongs) is also not covered.

Repairs and Services We Offer

Jewelry naturally shows signs of wear over time. Clasps loosen, chains break, prongs thin out — and we’re here to help with that too.

We offer:

  • Prong retipping and rebuilding

  • Chain and clasp repair

  • Professional cleaning and inspection

  • Stone tightening or resetting

  • Polishing and restoration

If your jewelry needs attention beyond warranty coverage, we’ll provide an honest, competitive quote before proceeding.

Need Service?

If you need further assistance or have additional questions, please contact us We're here to help!

Last updated: May 16, 2025