— Shipping Policy
— Payments & Pricing
— Returns, exchanges, and more.
— I was issued a refund but don't have the original card
— International Shipping
— Order Tracking
— FREE Sizing & Lifetime Warranty
— WTH is Layaway and how does it work!?
— Where Do I Put The WJD Exclusives Coupon Code?
— Gold Chain Width, Length and Styles
— Bracelet Size Conversion Chart
WJD Exclusives offers flexible and reliable shipping with:
Shipping Methods to US Destinations*
|Delivery Option||Cost*||Estimated Total Delivery Time**|
|Standard||Free||3-5 Business Days|
|Expedited||Free for over $99 USD orders
(Normally: $6 USD)
|1-3 Business Days|
|Second Business Day Delivery||$24 USD||Second Business Day|
|Next Business Day Delivery||$39||Next Business Day|
*Shipping cost includes shipping and handling.
*Taxes will be included during checkout.
*All shipping fees are in USD
EXPEDITED SHIPPING SPEED
Expedited shipping in the contiguous (lower 48) United States. Expedited shipping should arrive in 1-3 business days, depending on your location. Expedited Delivery not available to PO Boxes.
INTERNATIONAL SHIPPING & DUTY CHARGES
WJD Exclusives does not assess duties for international orders and they are subsequently subject to applicable customs, import duties and taxes, which are the sole responsibility of the customer. Please contact your local customs office for details.
For more information on International Shipping policies, please visit International Shipping.
PROCESSING YOUR ORDER
Once we get your order, we take care of it right away so you can get your jewelry ASAP! All WJD Exclusives orders are generally processed within one (1) to two (2) business days and then shipped to you immediately, according to your preferred method of shipping.
All shipping fees are in USD.
SHIPPING YOUR ORDER
Before we ship your order, we just need to get your credit approved. Our Customer Service department may contact you for additional information, but only if needed.
But don’t worry, your credit card will not be charged until the order has been shipped.
Of course rings and customized orders (e.g. Family Jewelry, Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements. We just want to make sure we get your order perfect.
For your security, high value orders may require a signature upon delivery. If you can’t be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.
You’ll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.
In the event that your order can’t be shipped, we’ll contact you within two (2) business days to let you know why your shipment has been held up.
SHIPPING YOUR ORDER TO APO & FPO DESTINATIONS
Your order will be shipped via USPS First-Class Mail® and guaranteed to arrive to APO & FPO processing centre within seven (7) to ten (10) business days. From the point your package reaches the processing center, delivery to you will depend on military postal service.
Family and Personalized Jewelry orders will be shipped out seven (7) to ten (10) business days after order has been submitted due to the customization work involved. Again, we want to get your order perfect.
TRACKING YOUR ORDER
Of course, you’ll want to know when your jewelry is going to arrive on your doorstep so you can plan your weekend outfit accordingly. That’s why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient’s doorstep. Please be advised that depending on your inbox’s security settings, our confirmation e-mail may be received as spam. Check your “Spam” or “Junk” mail folder periodically. Also, be sure to add email@example.com to your Email Address Book to ensure that our emails make it into your inbox. If you can’t find that e-mail, you can check the status of your order by either logging into your account (login) or by entering your order information in the Order Status form.
WHAT IF I REFUSE DELIVERY?
Refused packages are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as duties and taxes.
Change your mind? If you want to cancel or change your order, for any reason, please contact us and make sure to include your WJD Exclusives order number or call
1.888.88-JEWELRY (+1.888.885.3935), as soon as possible.
We promise we’ll try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. We can’t change or cancel an order once its journey to you has begun. So, if your order can’t be canceled, and you still don’t love it after its arrived—just return it to WJD Exclusives according to our return policy.
Note: WJD Exclusives reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.